Account deletion
Delete your account
How to delete your Big Brothers account, what is deleted and what we keep.
In the app
- 1Open the Big Brothers app and sign in.
- 2Go to the Account tab.
- 3Tap "Delete account" at the bottom of the page.
- 4Type DELETE to confirm. Your account is deleted straight away and you are signed out on every device.
By email
Can't use the app? Email [email protected] from the email address on your account with the subject “Delete my account”. We may ask you to confirm the request from that address, and we complete it within 30 days. Builder accounts can also be deleted from the builder portal.
Deleted straight away
- Your name, email address, phone number and profile photo
- Your profile details: date of birth, gender, state, city and pin code, occupation and property interests
- Your sign-in sessions on every device
- Access to your enquiry history and notifications in the app
What we keep
- Enquiries you sent to builders or to us (name, phone and message as you typed them) are business records. We keep them for 24 months, as our Privacy Policy explains, and then delete them.
- Reviews you published stay on the site, shown as "Anonymous" — your name is removed from them.
- Shortlists, saved searches and recently viewed listings are stored only on your phone. Uninstalling the app, or clearing its data, removes them.
After deletion the email address is free again, so you can create a new account with it later. The new account starts empty.